Verzendbeleid

SHIPPING POLICY

At MÉRO HOME, we aim to make your shopping experience simple and reliable. Below you can find information about order processing, shipping, delivery and tracking.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

SHIPPING DESTINATIONS

We currently ship to:

• The Netherlands
• Spain

Available shipping destinations may be updated as we expand our delivery network.

SHIPPING COSTS

We currently offer FREE standard shipping to the Netherlands and Spain.

Any applicable shipping costs will always be clearly displayed at checkout before you complete your purchase.

ESTIMATED DELIVERY TIMES

Estimated delivery times after processing are:

• The Netherlands: approximately 5–12 business days
• Spain: approximately 5–12 business days

These delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to carrier delays, high-demand periods, public holidays, customs procedures or circumstances outside our reasonable control.

ORDER TRACKING

When tracking is available for your shipment, you will receive the tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at contacto@merovika.com.

We will make reasonable efforts to update the address before the order is processed. However, once an order has been dispatched, we may not be able to modify the delivery information.

DELIVERY ISSUES

If your tracking information shows that your order has been delivered but you have not received it, please first check with household members, neighbours or the carrier.

If you still cannot locate your package, contact us at contacto@merovika.com and we will assist you.

If an order arrives damaged, defective or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

DELAYS

Occasionally, deliveries may experience delays outside our reasonable control.

If a significant delay occurs, please contact us and we will assist you with your order.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.

CUSTOMS, DUTIES AND TAXES

Depending on the shipping origin, destination and applicable regulations, an order may be subject to customs procedures, taxes or duties.

Where charges are applicable to your purchase, they will be handled or disclosed in accordance with applicable law and the information provided during checkout.

CONTACT US

If you have any questions about shipping or your order, please contact us at:

Merovika / MÉRO HOME
Email: contacto@merovika.com