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RETURN & REFUND POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at contacto@merovika.com.
If your return is accepted, we will provide you with the return instructions and the appropriate return address. Please do not send products back without contacting us first, as returns sent without prior authorization may not be accepted.
Unless the product is defective, damaged, incorrect, or otherwise required by applicable consumer law, return shipping costs are the responsibility of the customer.
You can contact us with any questions regarding returns at contacto@merovika.com.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at contacto@merovika.com.
Please include your order number and, where possible, photographs or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.
If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you, as applicable.
EXCEPTIONS / NON-RETURNABLE ITEMS
For hygiene and safety reasons, products that have been used, damaged after delivery, altered, or returned incomplete may not qualify for our voluntary 30-day return policy, except where applicable consumer law provides otherwise.
Please contact us at contacto@merovika.com if you have any questions about whether your item is eligible for return.
Gift cards, if offered, are non-returnable except where required by law.
EXCHANGES
If you would like a different product, please contact us first.
The fastest way to obtain a different item is generally to return the original item in accordance with this policy and, once the return has been accepted, place a new order.
EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered within the European Union, you generally have the legal right to withdraw from your purchase within 14 days from the day you, or a third party designated by you, receives the goods, without having to provide a reason, subject to the exceptions provided by applicable law.
To exercise your right of withdrawal, please contact us at contacto@merovika.com with a clear statement that you wish to withdraw from your purchase.
This statutory right is separate from and does not limit our voluntary 30-day return policy.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contacto@merovika.com.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at contacto@merovika.com.
We will attempt to cancel the order before it enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure will need to be followed.